Privacy Policy
This Privacy Policy explains how EnviroBiomics, Inc. collects, uses, discloses, stores, and protects personal information when you visit our website, purchase products or laboratory services, submit samples, communicate with us, or participate in our programs.
EnviroBiomics is committed to handling personal information responsibly and protecting information entrusted to us in connection with our website, laboratory services, products, customer support, and business programs.
Introduction
EnviroBiomics, Inc. (“EnviroBiomics,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through our website, laboratory services, products, communications, and other services that reference this Privacy Policy.
This Privacy Policy describes the categories of information we may collect, how we collect and use that information, the circumstances in which information may be disclosed, how we protect and retain information, and the choices and rights that may be available to you.
This Privacy Policy applies to information collected through EnviroBiomics websites and online services as well as information provided in connection with orders, laboratory services, sample submissions, customer support, affiliate participation, and related interactions with EnviroBiomics.
Additional terms, notices, or agreements may apply to specific products, laboratory services, programs, or transactions.
Information We Collect
The information EnviroBiomics collects depends on how you interact with us and the products, services, or programs you use.
We may collect personal information directly from you, automatically through your use of our website, in connection with transactions and laboratory services, and from service providers or other parties involved in fulfilling your request.
Name, email address, telephone number, mailing address, billing address, shipping address, and other contact information.
Login credentials, account preferences, customer identifiers, order history, and information associated with your EnviroBiomics account.
Orders, purchased products and services, billing information, payment status, shipping information, refunds, and transaction history.
Sample identifiers, Chain of Custody information, collection information, requested analyses, laboratory results, and information necessary to produce and deliver reports.
We may also receive information contained in communications you send to us, customer service requests, feedback, testimonials, forms, surveys, or other information you voluntarily provide.
Information You Provide to Us
You may provide personal information to EnviroBiomics when you:
- Create or manage an EnviroBiomics account.
- Purchase a laboratory test, kit, product, or service.
- Complete an order or provide billing or shipping information.
- Submit a laboratory sample.
- Complete a Chain of Custody form.
- Provide sample, property, project, patient, physician, or collection information where applicable to the requested service.
- Request customer or laboratory support.
- Complete a website form or questionnaire.
- Communicate with us by telephone, email, SMS, WhatsApp, or another communication channel.
- Subscribe to marketing or educational communications.
- Apply for or participate in the EnviroBiomics Affiliate Program.
- Participate in promotions, surveys, educational programs, or other activities.
You are responsible for providing accurate information and, where you submit information concerning another individual, for having the authority or permission required to provide that information.
Laboratory, Sample & Report Information
EnviroBiomics provides laboratory testing services. When a sample is submitted for analysis, we may collect and process information reasonably necessary to receive, identify, document, analyze, manage, and report the sample and requested testing.
Depending on the laboratory service, this information may include:
- Customer or client name and contact information.
- Order, invoice, customer, project, or job identifiers.
- Chain of Custody information.
- Sample identifiers and sample descriptions.
- Sample collection date, location, or other collection information.
- Requested analyses and turnaround information.
- Laboratory observations and analytical results.
- Information necessary to prepare and deliver laboratory reports.
- Where applicable to a particular service, information relating to a specimen, patient, ordering professional, or collection process.
Information provided on a Chain of Custody form or other laboratory documentation may appear on, or otherwise be associated with, the resulting laboratory report. Please provide only information that is necessary and appropriate for the requested service.
Laboratory samples are handled in accordance with applicable laboratory procedures, service requirements, and EnviroBiomics' Terms of Use. Sample retention and disposal may differ from the retention period applicable to laboratory records and reports.
Automatically Collected Information
When you access our website, EnviroBiomics and service providers supporting our website may automatically collect certain information about your device and your interaction with the Site.
This information may include:
- Internet Protocol (IP) address.
- Browser type and browser version.
- Device type.
- Operating system.
- Screen or device characteristics.
- Referring website or source.
- Pages visited and website interactions.
- Date and time of visits.
- Session, diagnostic, and security information.
- Approximate geographic region derived from technical information such as an IP address.
We may use this information to operate, troubleshoot, secure, analyze, and improve our website and services.
Cookies, Pixels & Similar Technologies
EnviroBiomics and service providers supporting our website may use cookies, pixels, web beacons, tags, and similar technologies.
These technologies may be used to operate the website, maintain sessions, remember preferences, support shopping and account functionality, understand website usage, measure performance, improve security, and support marketing or referral attribution.
Pixel technologies may also be used in HTML-formatted email communications to help determine whether a communication has been delivered, opened, or interacted with.
Most browsers allow you to manage or disable cookies through browser settings. Disabling certain technologies may affect website functionality, account sessions, checkout, preferences, or affiliate tracking.
How We Use Personal Information
EnviroBiomics may use personal information for legitimate business, laboratory, operational, security, customer service, and legal purposes, including to:
- Process and fulfill orders.
- Provide purchased products and services.
- Receive and process laboratory samples.
- Perform requested laboratory analyses.
- Prepare and deliver laboratory reports.
- Maintain Chain of Custody and laboratory records.
- Create and administer customer accounts.
- Provide customer and laboratory support.
- Process payments and refunds.
- Ship kits, products, and materials.
- Respond to questions and requests.
- Operate and improve our website.
- Analyze website performance.
- Detect and prevent fraud or misuse.
- Protect our systems and customers.
- Administer our Affiliate Program.
- Calculate and process affiliate commissions.
- Send permitted communications.
- Maintain business and financial records.
- Comply with legal and regulatory obligations.
How We Disclose Personal Information
EnviroBiomics may disclose personal information when reasonably necessary to provide requested products or services, operate our business, process transactions, maintain security, or comply with applicable legal requirements.
Information may be disclosed to categories of recipients such as:
- Vendors and service providers performing services on our behalf.
- Payment and financial service providers.
- Shipping and logistics providers.
- Website, ecommerce, hosting, security, analytics, and technology providers.
- Communication and email service providers.
- Professional advisers such as attorneys, accountants, auditors, and consultants.
- Government agencies, courts, regulators, or other parties where disclosure is required or permitted by applicable law.
EnviroBiomics does not sell Personal Information for a fee to unaffiliated third parties. Certain privacy laws may define “sale,” “sharing,” or similar terms more broadly than an exchange of information for money. Where such laws apply, EnviroBiomics will address applicable rights and obligations as required by law.
We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of EnviroBiomics, our customers, users, or others; investigate fraud or misuse; enforce applicable agreements; or respond to valid legal process.
If EnviroBiomics is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
Service Providers & Business Partners
EnviroBiomics uses third-party service providers to support certain aspects of our business and services.
These providers may assist with activities such as ecommerce operations, website hosting, information technology, security, payment processing, shipping, communications, email, analytics, accounting, customer service, and other operational functions.
Service providers may process information as reasonably necessary to perform services for EnviroBiomics and subject to applicable legal and contractual requirements.
Third parties that operate independently from EnviroBiomics may maintain their own privacy policies and practices.
Payment & Transaction Information
When you make a purchase, payment information may be collected and processed by payment service providers used by EnviroBiomics.
EnviroBiomics may receive information associated with a transaction, including transaction identifiers, payment status, payment method type, billing information, purchase amount, refund information, and other information necessary to administer the transaction.
Payment service providers may process payment information according to their own privacy policies, security practices, and legal obligations.
Affiliate Program Information
If you apply for or participate in the EnviroBiomics Affiliate Program, we may collect information necessary to evaluate your application, administer your affiliate account, track referrals, calculate commissions, communicate with you, verify eligibility, process payments, and comply with applicable legal, accounting, or tax requirements.
Affiliate information may include:
- First and last name.
- Email address.
- Telephone or WhatsApp number.
- Website or business information.
- Reasons for applying to the Program.
- Affiliate account and login information.
- Referral and commission activity.
- Payment information required to issue affiliate payments.
- Mailing address, country, tax information, or other information reasonably required to administer the Program or satisfy applicable requirements.
Information associated with affiliate referral links may also be processed to identify eligible referrals and calculate commissions.
Participation in the Affiliate Program is also governed by the EnviroBiomics Affiliate Program Terms & Conditions.
View Affiliate Program TermsEmail, SMS & Marketing Communications
EnviroBiomics may use contact information to send transactional, operational, customer service, educational, or marketing communications where permitted by applicable law.
Email Communications
Marketing emails may include company news, educational information, product information, laboratory service information, promotions, or other communications.
You may unsubscribe from promotional emails by using the unsubscribe mechanism provided in applicable messages or by contacting us.
SMS Communications
If you affirmatively subscribe to SMS or text message notifications, the telephone number and related information you provide may be used to deliver the communications you requested.
You may opt out of applicable SMS marketing communications by following the instructions provided in the message, including replying STOP where supported.
Opting out of promotional communications does not prevent EnviroBiomics from sending non-promotional communications reasonably necessary to administer your account, order, laboratory service, transaction, security, or existing business relationship.
Data Retention
EnviroBiomics retains personal information for as long as reasonably necessary for the purposes for which it was collected and as appropriate to provide services, maintain business records, process transactions, resolve disputes, prevent fraud, enforce agreements, and satisfy applicable legal, accounting, tax, laboratory, and regulatory obligations.
Under EnviroBiomics' current Services & Products Terms & Conditions, records pertaining to work performed for a customer are generally retained for three (3) years following issuance of the applicable work report, unless a different retention period is requested, agreed upon, required, or permitted.
Other retention periods may vary based on the type of information, service involved, operational need, contractual requirements, and applicable law.
Certain information may remain in backup systems, archives, transaction records, fraud-prevention systems, or other records where continued retention is reasonably necessary or legally required.
Data Security
EnviroBiomics maintains administrative, technical, and physical safeguards designed to help protect personal information against unauthorized access, use, disclosure, alteration, destruction, or loss.
We seek to use security measures appropriate to the nature of the information and the circumstances in which it is processed.
However, no website, network, database, electronic transmission, or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should contact EnviroBiomics promptly if you believe your account, credentials, or information may have been compromised.
Access, Correction & Deletion
Depending on the circumstances and applicable law, you may request access to, correction of, or deletion of certain personal information maintained by EnviroBiomics.
Request information regarding certain personal information maintained about you.
Request correction or updating of inaccurate personal information.
Request deletion of certain personal information, subject to applicable exceptions and retention requirements.
Manage certain marketing communication preferences.
To protect personal information, EnviroBiomics may need to verify your identity before completing certain requests.
We may request information reasonably necessary to authenticate the request and identify the relevant records.
A deletion request may not result in deletion of information that EnviroBiomics is required or permitted to retain for legitimate business, laboratory, contractual, fraud-prevention, accounting, tax, legal, or regulatory purposes.
U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the jurisdiction and whether the applicable law applies to EnviroBiomics or a particular processing activity, these rights may include the ability to request:
- Access to certain personal information.
- Correction of inaccurate personal information.
- Deletion of certain personal information.
- Information regarding categories of personal information collected or disclosed.
- A portable copy of certain information.
- Other rights provided by applicable state law.
We may verify your identity before processing a privacy request. Where permitted by applicable law, an authorized agent may submit a request on your behalf, subject to appropriate verification of the agent's authority and the request.
EnviroBiomics will not unlawfully discriminate against an individual for exercising a privacy right provided by applicable law.
Children's Privacy
The EnviroBiomics website and general commercial services are not directed to children for the purpose of independently collecting personal information from them.
EnviroBiomics does not knowingly solicit website account or marketing information directly from children in a manner prohibited by applicable law.
Certain laboratory services may involve information relating to a minor when that information is submitted by a parent, guardian, authorized professional, or other person with appropriate authority.
If you believe information relating to a child has been provided to EnviroBiomics improperly, please contact us so that we may review the circumstances and take appropriate action.
International Users
EnviroBiomics is based in the United States and provides products and services to customers in the United States and internationally.
If you access our website or use our services from outside the United States, information may be transferred to, processed, or stored in the United States or other locations where EnviroBiomics or its service providers operate.
Privacy and data protection laws in those jurisdictions may differ from the laws applicable in your country of residence.
Where applicable law imposes requirements concerning international transfers or processing of personal information, EnviroBiomics will address those requirements as applicable to its activities.
Third-Party Websites & Services
The EnviroBiomics website may contain links to websites, applications, payment services, resources, social media platforms, or other services operated by third parties.
EnviroBiomics does not control the independent privacy practices of third parties.
Information you provide directly to a third party is subject to that third party's privacy notice, terms, and practices.
We encourage you to review the privacy notices of third-party services before providing personal information to them.
Changes to this Privacy Policy
EnviroBiomics may update this Privacy Policy periodically to reflect changes in our services, technologies, business operations, privacy practices, or applicable legal requirements.
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last Updated” date shown at the top of this page.
Where required by applicable law, we may provide additional notice or obtain consent regarding material changes.
Contact EnviroBiomics
If you have questions about this Privacy Policy, our privacy practices, or a request concerning personal information associated with you, please contact EnviroBiomics.
11550 IH 10 W, Suite 150
San Antonio, TX 78230
United States
We're here to help.
Contact EnviroBiomics if you have questions about this Privacy Policy or personal information associated with your account, order, or services.